Barbara Elderidge
On April 18th John Saul, a member, started feeling poorly; the next night I took him to the ER at North Hawaii Community Hospital. It was verified he was suffering from a large kidney stone, which had to be removed by an urologist.
Unfortunately there is no urologist on the Big Island. Only on Friday does an urologist come over from Honolulu to see patients in Hilo. An appointment was made to see the urologist on Friday, April 21st. We tried contacting urologists on Maui and others in Honolulu; none could see John.
So on Friday we drove over to Hilo in hopes that the urologist would remove the stone, which requires a procedure in the operating room. The conundrum was this: If they consented to do the procedure at the Hilo Medical Center Hospital, where would we stay? The Merrie Monarch Festival was in full swing and we anticipated that every hotel room in the Hilo area was booked.
I went to the Residential Concierge and sat with Barbara who was about to end her shift. She wondered too, whether we could find anything. After a little research she came up with The Palms Cliff House Inn, 13 miles north of Hilo. And lo-and-behold, they had a suite available for the weekend. We grabbed it and found out that we got it for Kama’aina rates too. The room was lovely, overlooking the ocean with fireplace, lanai, refrigerator and breakfast service.
John was taken into O.R. at 7:15 PM and at 10 PM we drove to the Inn and stayed there for two nights so he could recuperate.
We don’t know what we would have done if Barbara didn’t know and call the Palms Cliff House Inn. Thank you, Barbara, and the staff, for always being there to help us out. It is always very much appreciated.
Mike Sack
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